Refund Policy

This Refund Policy applies to all software development services provided by NUZUL FIKRIE BIN SALAM (202403321561 (KT0581196-A)) ("we", "us"), including website and web application development, custom systems, integrations, maintenance and consulting. Payments are processed by our payment gateway, CHIP (chip-in.asia).

1. Quotations and deposits

• Every project starts with a written quotation that sets out the scope, price, payment schedule and estimated timeline.
• Most projects require a deposit before work begins. The deposit secures your place in our schedule and covers initial discovery, planning and setup.
• If you cancel in writing before any work has started, the deposit is refunded in full.
• Once work has started, the deposit is non-refundable, except where we are unable to deliver the agreed work (see section 3).

2. Milestone payments

• Larger projects are split into milestones. Each milestone payment covers the work for that milestone only.
• A milestone payment is refundable if we do not deliver that milestone, or if the delivered work does not materially meet the agreed specification and we cannot correct it within the revision period described in our Delivery & Return Policy.
• Milestones that you have accepted, or that are deemed accepted, are non-refundable.

3. When you are entitled to a refund

• We cancel the project or are unable to deliver: you receive a refund of all payments for work not yet delivered.
• You cancel before work starts: full refund of amounts paid.
• You cancel after work starts: refund of any amount paid in advance for work not yet performed, less the deposit and the value of work completed up to the date of cancellation.
• Duplicate or incorrect charges: refunded in full.

4. What is not refundable

• Work that has been delivered and accepted.
• Third-party costs paid on your behalf, such as domain names, hosting, software licences, app store fees and paid APIs.
• Delays or extra costs caused by late feedback, missing content or changes in scope requested by you.

5. How to request a refund

Email nuzulfikrie@fikriesalam.dev within 14 days of the relevant charge or delivery, with your invoice or payment reference number and the reason for the request.

6. Timelines

• We acknowledge your request within 3 business days.
• We give you a decision within 7 business days of receiving it.
• Approved refunds are issued within 7 business days of approval.
• Your bank, card issuer or e-wallet provider may take a further 7 to 14 business days to show the refund on your statement.

7. Refund method

Refunds are made to the original payment method through CHIP, whether that was a credit or debit card, FPX online banking, an e-wallet or another method offered at checkout. If a refund to the original method is not possible (for example, the card or account has been closed), we will refund by bank transfer to an account in the payer's name.

8. Contact

Questions about this policy can be sent to nuzulfikrie@fikriesalam.dev or see our Contact page.